From time to time COINTIGER receives requests for customer information from law enforcement agencies around the world, and here is information for you and law enforcement on how to handle those requests.

Law enforcement is generally interested in two types of data: information about the identity of customers and information about their trading activities. We actively cooperate with law enforcement and only respond to law enforcement requests from authorized law enforcement officers who can provide proof of authorization.

We disclose account information records to international law enforcement authorities in accordance with our Terms of Service, Privacy Policy and applicable law.
COINTIGER requires that law enforcement requests be accompanied by due process of law in order for us to provide disclosures.

COINTIGER welcomes questions from law enforcement agencies about its policies and procedures, please contact us at [email protected].

When sending a law enforcement request, please include the following information:

the name of the law enforcement agency;
Documentation that law enforcement officials are authorized to obtain information (certificate of authorization);
Identification of law enforcement officers (internal documents of law enforcement agencies);
Investigation letter documents issued by law enforcement agencies;
Email addresses containing government domain names;
Clarify the name of the legal subject corresponding to the information required for law enforcement;
The specific content of the requested customer information;
Other details, including providing reasonable deadlines and the need for international law enforcement agencies to provide relevant judicial documents required under international mutual legal assistance treaties.
COINTIGER reserves the right to disclose to law enforcement agencies to protect itself and its clients.

COINTIGER team